Terms & Conditions

 

CREDIT CARDS
Credit Card payments incur a 3% surcharge in-store.

SERVICE GUARANTEE
Please note all our services are non-refundable. If you chip your nails or have an issue, we will fix it for free at any of our salons within 3 days from the time of your original service.

GROUP BOOKINGS

We will ask for a 50% deposit for group bookings of 3 or more people. 

CANCELLATION POLICY
If you wish to cancel, we require at least 24 hours notice by calling, emailing us, or cancelling online.
 Please give us 48 hours notice if you wish to cancel a booking of 3 or more people. We may not be able to process a refund for the deposit if the group booking is cancelled with less than 48 hours' notice.


NO SHOW POLICY
If you do not come to your appointment we may request that you pay the full price of the booked appointment as it is unlikely that we will be able to fill the appointment slot.


LATENESS POLICY
Come 5 mins earlier if you can, to check-in and pick your colour.
Please let us know if you are going to be late by calling us, if you are more than 5 minutes late we may have to shorten the treatment and if you are more than 10 mins late we may have to reschedule your booking and if so we may need to charge you for your treatment.

GENERAL INFORMATION
Allergies – Let us know if you have any allergies or if you are pregnant.
Our aim is to use the best products available that are vegan, cruelty-free, and toxin-free.


GIFT CARDS

Gift cards are valid for 6 months from the date of issue. Gift cards are not redeemable for cash. If you need to extend your expiry date please contact us in advance. We reserve to right to extend Gift Cards at our discretion. Gift cards should be presented to the front desk on arrival. If you fail to attend a booked appointment then this may result in a full or partial deduction of the service from your gift card value.