AON Members' Programme — Terms & Conditions
1. About these Terms
1.1 These Terms apply to The Art of Nails (AON) Members' Programme. They form a contract between you and Urban Beauty Services Limited (NZBN: 9429053416780), trading as The Art of Nails.
1.2 By signing up for an AON Membership, you agree to these Terms. You also agree to Fresha's customer terms of service, because your Membership signup, billing, and member portal are operated through Fresha. Where Fresha's terms and these Terms differ on a matter relating to the Membership itself, these Terms prevail.
1.3 These are the Launch Terms, in effect from 22 May 2026. We will publish the final version of these Terms by 31 May 2026 at theartofnails.co.nz/members-terms. Material changes after the final version is published will be notified to Members at least 14 days in advance.
2. The Membership
2.1 The AON Members' Programme is a monthly subscription that prepays a specified number of nail-care sessions each month. Each session may be redeemed against any of the maintenance services configured as eligible for your tier in Fresha (our membership and booking platform) and listed on our website at theartofnails.co.nz/members. Service eligibility, pricing, naming, and availability may change from time to time as our menu evolves; material changes to the eligible-services list for any tier will be notified to Members at least fourteen (14) days in advance. 2.2 There are three tiers: (a) GOLD — two (2) sessions per month from the Gold-tier eligible services in Fresha. Eligible services are drawn from our standard maintenance menu (Express, Classic, Timeless Classic Manicure and Pedicure; BIAB and other nail-system refills and overlays). NZ$129 per month including GST. (b) PLATINUM — three (3) sessions per month from the Platinum-tier eligible services in Fresha. Eligible services include everything in Gold plus our Lux Manicure and Pedicure range and the BotaniShine Nail Ritual. A maximum of two (2) Lux services may be used per monthly cycle. NZ$199 per month including GST. (c) PLATINUM RUSSIAN — three (3) sessions per month from the Platinum Russian-tier eligible services in Fresha. Eligible services include everything in Platinum plus our Russian Manicure (E-File Cuticle Technique) range and Russian Pedicure. At least one (1) Russian service must be used per monthly cycle. No more than two (2) Russian services and no more than two (2) Lux services may be used per monthly cycle. NZ$269 per month including GST. 2.3 New sets, extensions, Hard Gel services, and one-time treatments are not included in monthly sessions but are available to Members at the Members' discount applicable to their tier (Clause 4.4). 2.4 The current eligible-services list for each tier is at all times available in your Fresha member portal and on theartofnails.co.nz/members. The Fresha portal is the authoritative source for what services count toward your included sessions at any given time. 2.2 Your tier and service choices are selected at signup. You may change them at the start of any future billing cycle by contacting your Salon Manager or through your Fresha member portal where available. 2.3 Membership benefits are personal to you and cannot be transferred or shared without our prior written agreement.
3. Pricing and billing
3.1 Membership fees are charged monthly to the card on file via Fresha Pay. The first monthly charge occurs at signup; subsequent charges occur on the same calendar day each month until the Membership ends. Your included sessions renew at the beginning of each payment cycle.
3.2 All prices include GST at the prevailing New Zealand rate (currently 15%). Prices stated are in New Zealand dollars.
3.3 We may change Membership pricing from time to time. Existing Members will be notified at least 30 days before any price change takes effect. If you do not wish to continue at the new price, you may cancel without notice and without continuing payment obligation.
3.4 Fresha is our payment processor and our member-portal provider. We do not store your card details. Card-on-file information is held by Fresha (and its underlying processor) subject to Fresha's terms.
4. Billing cycles, included services, and unused cycles
4.1 A billing cycle is one calendar month. Your included sessions are issued at the start of each cycle (the renewal date) and are available to be used at any time during that cycle.
4.2 If you do not use all of your sessions in a cycle, unused sessions do not roll over to the next cycle and are forfeited. Forfeited sessions do not entitle you to a refund or credit. Members are encouraged to use their full session allocation each month.
4.3 Where a tier specifies session caps on particular service types (for example, a maximum of two Lux sessions per cycle in Platinum, or maximum two Russian Manicures per cycle in Platinum Russian), any bookings exceeding the cap will not draw on included sessions and will instead be charged at standard menu prices with the Members' discount applied (10% Gold; 15% Platinum and Platinum Russian).
4.4 Members may book additional sessions beyond those included in the Membership at standard menu prices, with the Members' discount applied (10% off for Gold; 15% off for Platinum and Platinum Russian).
5. Booking, rescheduling and cancellation of appointments
5.1 Members may book appointments at any of our four salons (Albany, Ponsonby, Commercial Bay, Newmarket). Priority booking applies as set out in the tier specifications published at theartofnails.co.nz/members.
5.2 Appointments may be rescheduled or cancelled with at least 48 hours notice. Appointments rescheduled or cancelled with less than 48 hours notice will be treated as taken, and the prepaid service will be forfeited.
5.3 No-show appointments forfeit the prepaid service. Repeated no-shows (three or more in any 90-day period) may, at our discretion, result in suspension of the Membership.
6. Pausing your Membership
6.1 You may pause your Membership for up to a total of 6 weeks in any 12-month period, for any reason. While paused, no fees are charged and no services are delivered.
6.2 To pause, give us at least 7 days notice through your Fresha member portal, or by contacting your Salon Manager.
6.3 A pause does not extend the minimum term of your Membership beyond its expected end date.
7. Cancellation
7.1 The minimum initial term of every Membership is 4 weeks (one month) from the date of signup.
7.2 After the minimum term, the Membership continues automatically on a month-to-month basis until you cancel.
7.3 You may cancel at any time after the minimum term by giving 30 days notice through your Fresha member portal, or by contacting hello@theartofnails.co.nz. The 30 days runs from the date we receive your cancellation request.
7.4 During the cancellation notice period you remain a Member with full benefits and continue to be charged monthly.
7.5 Cancellation does not entitle you to a refund of any Membership fees already paid. Services prepaid but not yet delivered as at the end of the notice period are forfeited, except where a refund is owed under section 11.
7.6 We may cancel your Membership at any time on 14 days notice if you breach these Terms, if your card-on-file payments repeatedly fail, or if continuing your Membership would cause us undue hardship. If we cancel without cause, we will refund any prepaid services not yet delivered, on a pro-rata basis.
8. Members' Days launch promotion
8.1 From Monday 25 May 2026 to Sunday 31 August 2026 inclusive, every Monday and Tuesday is an AON Members' Day across all four AON salons. This is a launch promotion.
8.2 On Members' Days:
(a)Members receive a complimentary BotaniShine upgrade with any booked service. The upgrade has no cash value and cannot be exchanged.
(b)Walk-in clients and pay-as-you-go bookings receive 15% off any service. This discount does not apply to: services that are part of a Member's subscription; gift cards; or retail products.
8.3 Members' subscription-included visits booked on a Monday or Tuesday do not receive the 15% discount (you have already prepaid). The 15% does apply to any add-on services or retail products you purchase at a Members' Day visit.
8.4 The Members' Days promotion is a launch offer and is subject to review at any time. We may extend, modify, or discontinue it from 31 August 2026, with at least 14 days notice.
9. AON Rewards (formerly Platinum Rewards)
9.1 Our pre-existing loyalty programme, formerly known as Platinum Rewards, has been renamed AON Rewards as of 20 May 2026. The earn and redemption mechanics are unchanged.
9.2 While you are an active Member, you do not earn AON Rewards points on your Membership subscription fees or on services delivered under your Membership. You do earn AON Rewards points on any other spend (add-ons, retail, services outside the Membership).
9.3 Any AON Rewards points you held before signing up for a Membership are preserved. You may continue to redeem them at any time.
9.4 If you cancel your Membership, your normal AON Rewards earn rate resumes.
10. Payment, card-on-file, and failed payments
10.1 By signing up, you authorise AON (via Fresha Pay) to charge your nominated payment card on file for the monthly Membership fee, on each billing day, until your Membership ends.
10.2 You are responsible for keeping your card-on-file details current. You can update them at any time through your Fresha member portal.
10.3 If a monthly payment fails, Fresha will automatically retry the payment up to three times over seven days. During this period your Membership remains active.
10.4 If payment remains unsuccessful after seven days, your Membership will be paused. We will contact you to update your payment details. If we do not hear from you within a further 14 days, we may cancel the Membership.
10.5 Any fees charged by Fresha for failed payments (e.g. failed-payment fees) may be passed on to you and will be added to your next successful charge.
11. Refunds and complaints
11.1 Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are not affected by these Terms.
11.2 If you are unhappy with any service delivered under your Membership, please raise it with your Salon Manager at the time, or as soon as reasonably possible afterward. Our first response is always to offer to fix the issue free of charge — typically by way of a re-do or correction within five (5) business days of the original service, subject to reasonable nail growth, wear, and condition.
11.3 Where a re-do is not appropriate, or where a re-do has not resolved the issue, refunds and credits are offered at the discretion of the Salon Manager. Salon Managers are authorised to issue refunds or credits of up to NZ$500 per case without escalation; matters exceeding that may be referred to the AON owner.
11.4 In addition to your statutory rights, we will at our discretion grant a refund or credit in cases of: serious illness, hardship, redundancy, pregnancy, or relocation outside the Auckland region. To apply, email hello@theartofnails.co.nz with a brief explanation.
11.5 Refunds (where granted) are paid back to the card on file used to make the original payment, usually within 7 working days.
12. Privacy
12.1 We collect and handle your personal information in accordance with the Privacy Act 2020 and our Privacy Policy, published at theartofnails.co.nz/privacy.
12.2 Your Membership signup, billing, member-portal access and direct communications are operated through Fresha. Fresha is the data processor for your Membership information. Fresha's data is held in Australia. By signing up you consent to your data being held and processed by Fresha for the purposes of operating the Membership.
12.3 We will only use your contact details to communicate about your Membership, your appointments, and (with your separate marketing consent) to send you marketing communications. You can withdraw marketing consent at any time through Fresha or by replying STOP to any SMS.
13. Multi-salon use
13.1 Members may book at any of our four salons (Albany, Ponsonby, Commercial Bay, Newmarket), subject to availability.
13.2 Priority booking is delivered in three ways and applies as set out below:
(a)Extended booking window — Members may book appointments up to 30 days in advance; non-members may book up to 14 days in advance. Gold Members' extended window applies to their home salon (the salon nominated at signup). Platinum and Platinum Russian Members' extended window applies to all four AON salons.
(b)Salon Manager discretion — Platinum and Platinum Russian Members may contact their Salon Manager directly (by WhatsApp or in person) to request a specific slot that is not visible on the online booking page. The Salon Manager will make reasonable efforts to accommodate the request through scheduling adjustments, subject to operational constraints.
(c)First call on Russian appointments (Platinum Russian only) — Each week, the Salon Manager will broadcast the following week's available Russian Manicure slots to Platinum Russian Members before those slots are released to the public booking page. Members have 24 hours to claim; unclaimed slots are released to general availability.
13.3 You may change your home salon at any time by contacting your Salon Manager or through your Fresha member portal.
14. Changes to these Terms
14.1 We may update these Terms from time to time. Where we make material changes, we will notify you by email and/or SMS at least 14 days before the changes take effect. Non-material changes (e.g. minor wording, formatting, contact details) may take effect immediately on publication of an updated version.
14.2 If you do not accept a material change, you may cancel your Membership without notice and without continuing payment obligation, before the change takes effect.
14.3 The most current version of these Terms is always available at theartofnails.co.nz/members-terms.
15. Governing law and disputes
15.1 These Terms are governed by New Zealand law.
15.2 We hope you never need this, but: if you have a complaint, raise it with your Salon Manager first. If we cannot resolve it together, you may refer the matter to the Disputes Tribunal (in respect of claims up to NZ$30,000) or the Auckland District Court.
15.3 Nothing in these Terms limits your rights under any consumer protection law, including the Consumer Guarantees Act 1993, the Fair Trading Act 1986, and the Privacy Act 2020.
16. Contact
16.1 By email: hello@theartofnails.co.nz
16.2 By phone: contact your home salon directly (numbers at theartofnails.co.nz)
16.3 Registered office: Topcoat Productions Limited, 47 Regent st, Devonport, Auckland 0624. NZBN: 9429053416780