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1. What services do you offer at The Art of Nails?

We offer a wide range of nail care services including manicures, pedicures, nail art, acrylic nails, gel nails, and nail repairs. Our experienced technicians ensure high-quality service tailored to your needs.

2. How can I book an appointment?

You can book an appointment through our online booking system available on our website. Simply click on the "Book Now" button, choose your desired service, and select a convenient time. Alternatively, you can call your preferred Salon to schedule an appointment.

3. Do you accept walk-ins?

Yes, we accept walk-ins; however, we recommend booking an appointment in advance to ensure availability, especially during peak hours.

4. What are your operating hours?

Our salons are all open 7 days. Please review our home page for specific salon hours.

5. What safety and hygiene measures do you follow?

We adhere to the highest standards of cleanliness and hygiene. All tools are sterilized after each use. Our staff follow strict sanitization protocols to ensure a safe environment for our clients.

6. Can I bring my own nail polish?

Yes, you are welcome to bring your own nail polish f you prefer. Please inform your technician at the beginning of your appointment.

7. What is your cancellation policy?

We request that you notify us at least 24 hours in advance if you need to cancel or reschedule your appointment. This allows us to accommodate other clients. Late cancellations or no-shows may incur a fee.

8. Do you offer gift vouchers?

Yes, we offer gift vouchers that can be purchased in-store or online. They make the perfect gift for friends and family who deserve a little pampering.

9. Are your products cruelty-free and vegan?

We are committed to using high-quality products that are cruelty-free and vegan. Please let us know if you have any specific product preferences or requirements.

10. Can I request a specific technician for my appointment?

Yes, you can request a specific technician when booking your appointment. We will do our best to accommodate your preference based on availability.

11. Do you offer group bookings or parties?

Yes, we cater to group bookings and special events such as bridal parties, birthdays, and corporate events. Please contact us to discuss your requirements and make arrangements.

12. What payment methods do you accept?

We accept cash, EFTPOS, and major credit cards including Visa and MasterCard. Online payments can be made through our secure booking system.

13. How can I provide feedback about my experience?

We value your feedback and strive to improve our services. You can provide feedback directly to our staff, or email us or submit your feedback here. Additionally, you can leave a review on our Google My Business page or our social media profiles.

14. Do you have any special offers or loyalty programs?

Yes, we frequently run special promotions and offer a loyalty program for our regular clients. Please check our Platinum Rewards program or follow us on social media for the latest updates and exclusive offers.

15. What should I do if I have a problem with my nails after my appointment?

If you experience any issues with your nails after your appointment, please contact us within 3 days. We will be happy to address your concerns and provide a solution. We offer a 3 day service guarantee.

16. Do you offer services for children and men?

Yes, we offer nail care services tailored for children and men. Everyone is welcome to enjoy our treatments.

17. Can I bring my child with me to my appointment?

Yes, you are welcome to bring your child with you to your appointment. We strive to create a comfortable environment for all our clients.

18. What brands of nail products do you use?

We use high-quality nail products from renowned brands such as OPI, Orly, Glossify, and Gelish.

19. How long do your services typically take?

Service times vary depending on the treatment. Detailed service times are provided in our service descriptions, available on our website.

20. How should I prepare for my appointment?

It's better to arrive with clean nails, but we do offer removal services if needed. Just inform us in advance so we can allocate sufficient time for your appointment.

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